Refund Policy

1. Refund Policy

Angara Host strives to maintain transparency and fairness in all financial transactions. This Refund Policy outlines the conditions under which refunds may or may not be granted for services purchased through Angara Host. By purchasing any service from Angara Host, the customer agrees to the refund terms described below.

Refunds are only considered for specific services and within a limited time frame. Shared hosting services and standard hosting plans may qualify for a refund within forty-eight (48) hours of the initial purchase if a verified technical issue originating from Angara Host prevents the service from functioning as intended. The issue must be confirmed by our technical support team and must not be related to user configuration, third-party software, or misuse of the service.

Refund requests must be submitted through the official support system or billing portal within the eligible refund period. Requests submitted after the allowed refund window will not be processed under any circumstances. Angara Host reserves the right to investigate and verify the validity of each refund request before approving or rejecting it.

Virtual Private Servers (VPS), Dedicated Servers, cloud infrastructure services, and any custom server deployments are strictly non-refundable once the service has been activated. These services involve immediate allocation of computing resources, IP addresses, storage systems, and network capacity. Because these resources are provisioned instantly upon payment, refunds cannot be provided after deployment.

Domain name registrations, domain renewals, domain transfers, and SSL certificate purchases are also non-refundable. These services are processed through third-party registrars and certificate authorities immediately after payment is completed. Once the order has been successfully submitted and registered, the transaction becomes final and irreversible.

IP addresses, dedicated IP assignments, and networking resources are not eligible for refunds once they have been allocated to a service. These resources are limited and managed by upstream providers, and therefore refunds cannot be processed after allocation.

Refunds will not be issued in situations where the customer simply decides they no longer want the service, lacks the technical knowledge to manage the server, or purchased the wrong product or configuration. Customers are encouraged to carefully review all service specifications and requirements before completing a purchase.

Services purchased during promotional campaigns, discount offers, special deals, or limited-time sales may also be excluded from refund eligibility. Promotional services are typically offered at reduced prices and therefore may not qualify for refund requests.

Refunds will not be granted for service interruptions caused by user actions such as misconfiguration, software installation errors, unauthorized modifications, or misuse of server resources. Customers are responsible for properly managing their services and ensuring that their configurations are compatible with the hosting environment.

In cases where a refund is approved, the amount returned may exclude payment processing fees, transaction charges, or applicable taxes depending on the payment method used during the purchase. The final refunded amount will be determined after reviewing the transaction and associated costs.

Refund processing times may vary depending on the payment provider used. Once approved, refunds may take several business days to appear in the customer’s account depending on the policies of the payment gateway or financial institution.

If a customer initiates a chargeback or payment dispute instead of requesting support through Angara Host, the refund request will automatically be denied and the account may be permanently suspended.

Angara Host reserves the right to deny any refund request if the service has been abused, used for prohibited activities, or violated the Acceptable Use Policy or Terms and Conditions.

This Refund Policy may be updated periodically to reflect changes in service offerings, infrastructure costs, or payment provider requirements. Customers are encouraged to review this policy regularly to stay informed about the current refund terms.

By purchasing and using any service provided by Angara Host, the customer acknowledges that they have read, understood, and agreed to this Refund Policy in full. Customers who do not agree with these conditions should refrain from purchasing services from Angara Host.

2. Chargebacks and Payment Disputes

Angara Host maintains a strict policy regarding payment disputes and chargebacks. By purchasing any service from Angara Host, customers agree to resolve all billing or payment-related issues directly with our support team before initiating a dispute through a bank, payment gateway, or financial institution.

A chargeback occurs when a customer contacts their bank, payment provider, or financial institution to reverse a payment after a transaction has been completed. While customers have the right to dispute unauthorized transactions, initiating a chargeback without first contacting Angara Host support is considered a violation of our payment policy.

If a chargeback, dispute, or payment reversal is initiated without prior communication with our support team, Angara Host reserves the right to immediately suspend or terminate all active services associated with the customer’s account. This action may include suspension of hosting services, server access, control panel access, and any other services currently running under the account.

During a chargeback investigation, all services under the account may be temporarily disabled in order to prevent misuse of infrastructure while the payment dispute remains unresolved. Access to stored data, server resources, and management tools may be restricted until the dispute is resolved.

Customers who initiate fraudulent or unjustified chargebacks may have their accounts permanently banned from Angara Host. A permanent ban may prevent the customer from purchasing or using any services in the future, including hosting, VPS, domain services, or infrastructure solutions.

Angara Host reserves the right to submit evidence to the payment processor or financial institution during the dispute investigation. This evidence may include service activation logs, server usage records, IP address activity, transaction receipts, and communications between the customer and the support team.

In cases where a chargeback is resolved in favor of Angara Host, the customer may be required to repay the disputed amount along with any applicable administrative fees before services can be restored. Failure to settle the outstanding balance may result in permanent termination of services.

Customers who repeatedly initiate payment disputes or chargebacks may be flagged for payment fraud. Angara Host reserves the right to report fraudulent activity to payment processors, financial institutions, and fraud prevention networks.

If a chargeback occurs, Angara Host may also apply additional administrative charges to cover payment processing penalties and dispute handling costs imposed by payment gateways or banks.

Customers are strongly encouraged to contact our support team if they experience billing errors, accidental payments, or technical issues related to services. Most billing concerns can be resolved quickly through direct communication without the need for payment disputes.

Angara Host aims to maintain fair and transparent billing practices. However, unauthorized chargebacks harm service providers and can disrupt infrastructure operations. For this reason, strict enforcement of the chargeback policy is necessary to protect the stability of our platform.

This policy applies to all payment methods including credit cards, debit cards, digital wallets, payment gateways, and any third-party billing platforms used to purchase Angara Host services.

Angara Host reserves the right to update or modify this Chargeback and Payment Dispute Policy at any time in order to adapt to changes in payment provider regulations or industry standards.

By purchasing or using any service from Angara Host, customers acknowledge that they understand and agree to comply with this Chargeback and Payment Dispute Policy.